Privacy Policy

Privacy Policy – SoulChat AI

Last Updated: 01 August 2026

1. Introduction

Welcome to SoulChat AI (“we”, “us”, “our”, or “the Platform”).

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website and services.

SoulChat AI is an AI companion and chat platform. All AI characters are clearly labeled as artificial intelligence and are not real people.

By using SoulChat AI, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide Directly

Account Information: When you register, we collect your email address, username, and password.
Profile Information: Any optional details you choose to add to your account.
Communications: Messages you send through the contact form, support emails, or feedback.
Chat Content: Conversations you have with AI companions (processed to generate responses).

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent, referring URLs.
Device & Technical Data: IP address, browser type, operating system, device type, language settings.
Cookies & Similar Technologies: We use cookies and local storage for essential functions, preferences, analytics, and advertising (see our Cookie Policy).

2.3 Information from Third Parties

We may receive limited information from advertising partners (such as Google AdSense) for ad delivery and measurement.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and operate the SoulChat AI platform
To enable chat functionality with AI companions
To create and manage user accounts
To improve the performance, design, and features of the website
To personalize your experience (e.g., theme preferences)
To communicate with you (support, important notices, policy updates)
To detect, prevent, and address technical issues, fraud, or abuse
To display relevant advertisements
To comply with legal obligations

We do not use your chat conversations to train public AI models in a way that exposes your personal identity.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under these legal bases:

Performance of a contract – to provide the services you request
Legitimate interests – to improve the platform, ensure security, and prevent misuse
Consent – for non-essential cookies and certain marketing communications
Legal obligation – when required by applicable law

5. Cookies and Tracking Technologies

We use cookies and similar technologies. For detailed information, please read our Cookie Policy.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the website.

We do not sell your personal information.

We may share information only in the following cases:

Service Providers: With trusted third parties who help us operate the website (hosting, analytics, email delivery), under strict confidentiality agreements.
Advertising Partners: With advertising networks such as Google AdSense for the purpose of showing ads (they receive limited technical data, not your private chat content).
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In case of a merger, acquisition, or sale of assets (you will be notified).
Protection of Rights: To protect the rights, safety, and security of SoulChat AI, our users, or the public.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, including:

As long as your account remains active
To comply with legal, accounting, or reporting obligations
To resolve disputes and enforce our agreements

When you request account deletion, we will permanently delete your personal data from our active systems within a reasonable period (usually 7–10 business days), except where we are legally required to retain certain information.

8. Your Rights

Depending on your location, you may have the following rights:

Right to Access – Request a copy of the personal data we hold about you
Right to Rectification – Request correction of inaccurate data
Right to Erasure – Request deletion of your personal data
Right to Restrict Processing – Request limitation of processing
Right to Data Portability – Receive your data in a structured format
Right to Object – Object to certain types of processing
Right to Withdraw Consent – Where processing is based on consent

To exercise any of these rights, please email us at support@tech-information.in with the subject “Privacy Request”.

9. Children’s Privacy

SoulChat AI is not directed at children under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

10. Data Security

We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. International Data Transfers

SoulChat AI is operated from Lucknow, Uttar Pradesh, India.

If you access our services from outside India (including the EEA, UK, or other regions), your information may be transferred to and processed in India. We take appropriate steps to protect your data during such transfers.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services (including advertisers). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Continued use of the platform after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

SoulChat AI
Email: support@tech-information.in
Alternative Email: info@tech-information.in
Phone: +91 7007285020
Address: Gomti Nagar, Lucknow 226010, Uttar Pradesh, India

SoulChat AI
We are committed to protecting your privacy and handling your data responsibly.