GDPR Compliance

GDPR Compliance – SoulChat AI

Our Commitment to Data Protection

SoulChat AI is committed to protecting the privacy and personal data of our users.

While SoulChat AI is operated from India, we respect the principles of the European Union’s General Data Protection Regulation (GDPR) and aim to provide appropriate rights and transparency to users who are located in the European Economic Area (EEA), United Kingdom, or Switzerland.

This page explains how we handle personal data in relation to GDPR principles.

Data We Collect

We may collect and process the following categories of personal data:

  • Account information (email address, username, password)
  • Usage data (pages visited, chat interactions, device information)
  • Communication data (messages sent through contact forms or support emails)
  • Technical data (IP address, browser type, cookies)

We only collect data that is necessary to operate and improve the service.

We process personal data under the following legal bases:

  • Contractual necessity – to provide the service you requested (e.g., account creation and chat functionality)
  • Legitimate interests – to improve the platform, ensure security, and prevent abuse
  • Consent – where required (for example, non-essential cookies or marketing communications)
  • Legal obligation – when we are required to process data to comply with applicable laws

Your Rights Under GDPR

If you are located in the EEA, UK, or Switzerland, you have the following rights:

Right Description
Right of Access Request a copy of the personal data we hold about you
Right to Rectification Request correction of inaccurate or incomplete data
Right to Erasure Request deletion of your personal data (“right to be forgotten”)
Right to Restriction Request that we limit the processing of your data
Right to Data Portability Request your data in a structured, commonly used format
Right to Object Object to processing based on legitimate interests
Right to Withdraw Consent Withdraw consent at any time where processing is based on consent

How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at:

Email: support@tech-information.in
Subject: GDPR Request – SoulChat AI

Please include:

  • Your full name
  • Registered email address (if you have an account)
  • Clear description of your request

We will respond to valid requests within a reasonable timeframe (usually within 30 days).

Data Retention

We retain personal data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

When you request account deletion, we permanently remove your personal data from our active systems (subject to limited legal retention requirements).

International Data Transfers

SoulChat AI is hosted and operated from India. If you are accessing the service from the EEA, UK, or Switzerland, your data may be transferred to and processed in India.

We take appropriate measures to protect your data during such transfers.

Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Contact for Privacy Matters

For any privacy or GDPR-related questions, please contact:

SoulChat AI
Email: support@tech-information.in
Phone: +91 7007285020
Address: Gomti Nagar, Lucknow 226010, Uttar Pradesh, India

SoulChat AI
We are committed to handling your personal data responsibly and transparently.